Frequently Asked Questions

Find answers to the most common questions about shopping with snipick.com. Can’t find what you’re looking for? Contact us at [email protected].

Ordering & Payment

How do I place an order?

1. Browse our products and add items to your cart
2. Click on the shopping cart icon to review your order
3. Proceed to checkout and enter your shipping information
4. Select your preferred payment method
5. Review and confirm your order
6. You’ll receive an order confirmation email

What payment methods do you accept?

We accept:

• Credit/Debit Cards: Visa, Mastercard, American Express, Maestro
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: SEPA and international transfers
• Cash on Delivery: Available for domestic orders (€5 handling fee)
• Buy Now, Pay Later: Klarna, Afterpay, PayPal Pay in 4

Is it safe to pay online?

Yes, absolutely. We use:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure payment gateways
• Advanced fraud detection systems

Can I modify my order after placing it?

Before shipping: Contact us immediately at [email protected] with your order number. We’ll do our best to accommodate changes. After shipping: Orders cannot be modified once shipped. You can return items following our return policy.

Why was my payment declined?

Common reasons include:

• Insufficient funds
• Incorrect card details
• Bank security measures
• International transaction restrictions Try using a different payment method or contact your bank.

Shipping & Delivery

How long does shipping take?

• Processing: 1-3 business days
• Domestic shipping: 3-7 business days
• International shipping: 7-21 business days
• Express shipping: 1-3 business days (where available)

How can I track my order?

Once your order ships, you’ll receive an email with:

• Tracking number
• Carrier information
• Direct link to track your package You can also check your account dashboard for tracking information.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International customers may be responsible for customs duties and taxes.

What if I’m not home for delivery?

Most carriers will:

• Leave a delivery notice
• Attempt delivery up to 3 times
• Hold packages at local pickup locations
• Provide options to reschedule delivery

My package shows as delivered but I didn’t receive it. What should I do?

1. Check around your delivery address
2. Ask neighbors or building management
3. Contact the shipping carrier
4. If still not found, contact us within 48 hours at [email protected]

Returns & Exchanges

Can I return items?

Yes, we accept returns within 30 days of delivery. Items must be:

• In original, unused condition
• With all original packaging and tags
• Free from damage or signs of wear

Who pays for return shipping?

• Our error (wrong/damaged item): We cover return shipping
• Customer preference: Customer pays return shipping
• Cash on Delivery: Return shipping costs deducted from refund

How long do refunds take?

• Processing: 5-7 business days after we receive your return
• Bank processing: 3-10 additional business days
• Refund method: Original payment method used

Can I exchange an item?

We don’t offer direct exchanges. Please return the original item and place a new order for the replacement.

Products & Inventory

Are your product images accurate?

We strive for accuracy, but colors and details may vary slightly due to:

• Monitor display settings
• Lighting conditions
• Photography variations Product descriptions provide the most accurate information.

Do you restock sold-out items?

Restocking depends on the product. Sign up for restock notifications or contact us at [email protected] to inquire about specific items.

Are your products authentic?

Yes, all products are 100% authentic. We source directly from manufacturers and authorized distributors.

Do you offer bulk discounts?

Yes, we offer volume discounts for business customers and large orders. Contact us at [email protected] for pricing information.

Account & Technical

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to:

• Track orders easily
• Save favorite items
• View order history
• Receive exclusive offers

I forgot my password. How do I reset it?

1. Go to the login page
2. Click “Forgot Password”
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

How do I update my account information?

Log into your account and go to “Account Settings” to update:

• Personal information
• Shipping addresses
• Payment methods
• Communication preferences

Why can’t I access the website?

Try these solutions:

• Clear your browser cache and cookies
• Try a different browser
• Check your internet connection
• Disable ad blockers temporarily
• Contact us if the problem persists

Customer Service

How can I contact customer service?

Email: [email protected] Response time: We aim to respond within 24-48 hours Business hours: Monday-Friday, 9:00 AM – 6:00 PM (Italian time)

What information should I include when contacting support?

Please provide:

• Your order number (if applicable)
• Detailed description of the issue
• Photos (if relevant)
• Your contact information

Do you have a phone number?

Currently, we provide support primarily through email at [email protected] for faster and more accurate assistance.

Policies & Legal

Where is your company located?

What are your business hours?

Processing Orders: Monday-Friday, 9:00 AM – 6:00 PM (Italian time)
Customer Service: Monday-Friday, 9:00 AM – 6:00 PM (Italian time)
Weekend: Limited processing, customer service resumes Monday

Do you have a physical store?

We operate as an online-only retailer. All orders are processed from our warehouse in Prato, Italy.

Are you GDPR compliant?

Yes, we fully comply with GDPR regulations. See our Privacy Policy for details on how we collect, use, and protect your personal information.

Promotions & Discounts

How do I use a promo code?

1. Add items to your cart
2. Proceed to checkout
3. Enter your promo code in the “Discount Code” field
4. Click “Apply” to see the discount
5. Complete your order

Can I use multiple promo codes?

Generally, only one promo code can be used per order unless specifically stated otherwise.

Why isn’t my promo code working?

Check if the code:

• Is spelled correctly
• Hasn’t expired
• Meets minimum purchase requirements
• Applies to items in your cart
• Is valid for your location

How do I sign up for newsletters and offers?

Subscribe to our newsletter at the bottom of our website or during checkout to receive:

• Exclusive discounts
• New product announcements
• Sales notifications
• Special member offers

---

Still have questions? Contact us at [email protected] and we’ll be happy to help!

This FAQ is updated regularly. For the most current information, please check our individual policy pages or contact our customer service team.